DoubleTree by Hilton Madison Downtown

I feel like we struck gold with this hotel! The service was so friendly and helpful -- and when we lost an item in the hotel, they went way above and beyond to help out: My daughter uses airpods as an assistive device, and not long after we checked out of the hotel, realized she'd left an airpod in the hotel room. We were very anxious to find it, so we returned to the hotel, where a whole team of staff members -- front desk, housekeeping, facilities, pretty much everyone! -- helped us look. They went into the room with flashlights, checked the (excellent!) breakfast area, and even put on gloves and shook out the hotel laundry sheet by sheet! We must have spent close to an hour looking, and everyone seemed so genuinely eager to help us. Unfortunately, we couldn't find it and had to leave empty-handed. We were directed to the closest stores to purchase a replacement, however, which was very helpful! Two days later, we received a phone call: They had found the airpod! They packed it up and shipped it right out to our home in Maryland without delay. Seriously, who does this kind of thing in 2025? It's so rare to be treated so thoughtfully, and I am very grateful to everyone who not only spared us the expense of a new set of airpods, but who treated me and my daughter with such respect and thoughtfulness. What a treat.

Location and hotel were great and the every single staff member we met was nice and fun! Front desk people are wonderful and we have no complaints about the bar, waitresses, drivers - all were great!

Loved this hotel! It is conveniently located to everything on the UW_Madison campus and everything is walkable from the hotel. The hotel staff was remarkable. Everyone was friendly and went above and beyond our expectations to make our stay the best possible. The room was spotless, as were the public areas of the hotel. From the lobby, I don't think we ever waited for an elevator and minimal wait for the elevator from our floor. The food in the hotel bar was very good and reasonability priced, a nice change of pace for a hotel bar/restaurant.

The location was great. Very close to campus. The room was comfortable, bed was comfortable. The lighted make-up mirror was a nice addition. I loved the warm cookie and water bottle upon arrival. Staff was very friendly and helpful.

the people were all extremely friendly and helpful, best I've seen. shower was good, bed was the comfiest hotel bed I ever slept in. they held my suitcase after checkout so I could walk the city. this location might be the best possible location to easily get to everything good in the city. everything was just perfect